Pilates is different.

"Change happens through movement and movement heals". ~Joseph Pilates

FAQs

  • Joseph Pilates developed Pilates in the early 20th century as a method to improve physical strength, flexibility, and mental focus. Originally designed for rehabilitation, Pilates focuses on controlled, precise movements to strengthen core muscles and enhance body alignment. Today, it's widely practiced for its physical and mental health benefits, in particular, for the spine and the muscles that control posture. Pilates uses both matwork and specialized equipment like the Reformer, Trapeze Table, Wunda Chair, and Ladder Barrel to create challenging exercises in multiple planes and orientations.

  • In our quest to provide the most transparent and tailored client experience possible, we offer three types of class cards at SOMA. There are NO CONTRACTS at SOMA and you are free to switch between different class cards as your needs change throughout the year.

    Forever Cards
    These class cards have indefinite renewals. Class credits purchased as Forever Cards have an initial expiration date of one year from purchase due to limitations in our scheduling software which requires an end date to be set. Should you need longer than one year to use your class credits, SOMA will extend Forever Cards indefinitely. We will honor the Forever Card Class credits as long as we are open for business.

    Classes in Four Week Cards
    These are four-week memberships, meaning you have four weeks from the date of purchase to use your purchased classes.

    • There are no black out times or dates.

    • You can book your classes in any interval.

    • You can book your classes up to four weeks in advance.

    • Put your 4 week card on auto-renew, and if you renew 12 times in a row, the last cycle of the year is free (up to $184 value).

    • There are no rollovers for unused class credits.

    • All regular cancellation/no show policies apply to Four Week Card Class Credits.

    • Class card pauses/extension requests for longer than one week duration will be granted when submitted in writing via text or email ahead of time.

    Unlimited Class Cards
    Unlimited Class Cards are just that. Unlimited class credits for the purchased duration of time. These are promotional class cards offered during the months of December, January, February, July, August and September.

    Going on vacation? No problem! Just let us know the dates (one week or longer) during which you need a gap in your class card, and we can pause your unlimited class card while you are gone.

    By default, class cards start on the day of purchase. Text us if you want to delay or change the start of your class card.

    The 24-hour cancellation and no show policy still applies to classes booked under Unlimited Cards. Please be respectful of fellow studio members and only register for classes that you plan to and are able to attend. If you late cancel or no-show, your unlimited class card will be shortened as follows:

    • One late cancel/no-show: Reduction of one day from your unlimited class card

    • Second late cancel/no-show: Reduction of two days from your unlimited class card (three total)

    • Third late cancel/no-show: Reduction of three additional days (six total) from your unlimited class card....etc

    • Upon the fifth late cancel/no show: Your remaining credit will be converted to a pro-rated standard class card at the 10-class rate.

  • Registration: All classes, as well as appointments for private training and bodywork are scheduled and paid for in advanced. Walk-ins are accommodated as available, but discouraged because we want you to have the best experience possible and having an appointment helps us prepare for your service.

    Payments: We accept all major credit and debit cards on our online MindBody Portal. We accept all major credit cards, check, and cash in the studio. Payment for sessions and classes is expected the day you come. Clients with negative balances will not be able to take classes until the balance is settled.

    Expiration Dates: All regular packages of sessions and classes (Forever Cards) purchased through SOMA Movement Studio have indefinite renewals. If you find your classes have expired, contact us and we will make an adjustment.

    Memberships are valid for their stated duration (monthly membership expires in one month, 4 week memberships expire in 4 weeks, etc).

    Groupon or other promotional packages have their own expiration policies; please check the details of the promotion for expiration dates.

    Refunds: We cannot refund transactions for classes and services but we welcome converting the balance in your account to any service, class, or product that SOMA Movement Studio or Farmington Valley Physical Therapy offers including gift cards. We can also transfer the balance in your account to another person. In special circumstances, such as injury or pregnancy, packages can be frozen for a few months or converted as described before. Retail items can be returned in unopened, unused condition within 14 days of purchase when accompanied by a receipt.

  • Arrival: Please arrive on time to your sessions. Budget enough time for you to arrive safely, park, lock up your valuables in a locker, and anything else you have to do to get situated before class.

    Dress Code: Wear comfortable clothing that allow free movement and are fitted so they will not get caught in the Pilates apparatus. Fitted clothing will also allow your instructor to see you body as you move to provide you with the best instruction and feedback possible. Please avoid wearing clothing with zippers as these will damage our equipment.

    Footwear: Barefoot is best, but you can wear high quality grip socks if you prefer. Regular socks and poor fitting grip socks can slip on our reformers and you will be asked to remove them if they interfere with your practice.

    Cell Phones: We ask that you silence cell phones when you come to our studio as they can be distracting to others, especially when working with apparatus. Should there be extenuating circumstances and you must take a call during a session, please notify your instructor ahead of time, set your phone to vibrate, and step out of the studio or step into the waiting area to take the call.

  • SOMA Movement Studio follows the Farmington Public School System for weather related class cancellations. If group classes are cancelled due to severe weather, we will update the MindBody portal and send out an automatically generated email to the email address associated with your MindBody account. We will also text the client’s signed up for classes to ensure they get the notification. Private sessions are cancelled on an individual basis between client and instructor.

  • SOMA Movement Studio is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience through the MINDBODY booking platform.

    Collection of Information
    We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

    Distribution of Information
    We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

    (1) permitted or required by law; or,
    (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
    (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

    Commitment to Data Security
    Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.